About Us
Errin and Vince feel so privileged to take over this gorgeous building, in a way it is a coming home of sorts for Errin who actually completed her apprenticeship in this very spot, many years ago.
We wanted to create a fun and relaxed venue with the kind of atmosphere that you could be anywhere in the world. After completing a full refit and landscaping of the space we are so excited to show everyone what we have created.
The menu is modern Italian inspired with a huge focus on locally sourced and sustainable ingredients. Fresh handmade pasta and pizza bases made in house with all toppings sourced from local suppliers means we are able to support other local businesses and bring you the best experience possible. Our wine and beer list focusses heavily on local and craft suppliers whilst our cocktail menu has been carefully curated to bring you an indulgent mix of cocktails, focussing currently on fresh fruits and premium spirits. We also have a large selection of premium and boutique gin brands to work through.
Customer-Centric Approach: At Down The Lane, our customers are at the heart of everything we do. We prioritize their needs, preferences, and satisfaction in every aspect of their experience with us.
Authenticity and Inclusivity: We aim to create an inclusive and welcoming environment where everyone feels comfortable and valued. Authenticity is key to our interactions, ensuring that customers and team members alike feel a sense of belonging.
Creating Memorable Experiences: We aspire to go beyond providing excellent food and drinks. Our focus is on crafting unique and memorable experiences for our guests, leaving them with fond memories to cherish.
Embracing Fun and Creativity: Down The Lane is all about embracing the fun side of life. We foster an atmosphere of creativity, encouraging our team members to come up with innovative ideas to surprise and delight our customers.
Outstanding Customer Service: Our commitment to exceptional customer service is unwavering. We want our customers to feel cared for, heard, and appreciated at every touchpoint during their visit.
Quality and Sustainability: We take pride in serving high-quality, locally-sourced ingredients while being mindful of sustainability. It's essential for us to make a positive impact on the environment and support local suppliers.
Team Collaboration and Growth: We value our team members as the backbone of our success. By encouraging collaboration and professional growth, we strive to create a harmonious and motivated work environment.
Empowerment and Autonomy: Down The Lane fosters a culture of empowerment and autonomy. We trust our team members to take ownership of their roles and make decisions that positively impact the overall experience.
Continuous Improvement: We are committed to continuous improvement and growth as a business. By staying open to feedback and staying ahead of industry trends, we ensure that our customers always receive the best.
Gratitude and Appreciation: We believe in expressing gratitude and appreciation to our team members and customers alike. Recognizing and celebrating accomplishments is vital to building a positive and uplifting community.
Our Vision
To be the go-to destination in Dubbo, where customers experience the perfect blend of delectable cuisine, exceptional service, and moments of pure joy. We strive to create an inclusive and vibrant space that fosters memorable connections, one delightful experience at a time.
Through our shared values and vision, we aim to elevate every aspect of the Down The Lane journey, making it a place where customers and team members feel inspired, valued, and excited to be part of our family.
